Skol Privacy Policy

We respect your privacy and are committed to protecting your personal data whenever you play with us. This Skol Casino privacy policy explains how we collect, use, store and safeguard your information when you register, log in, deposit, withdraw or otherwise interact with Skol, our website, and the Skol app. By using our services, you agree to the practices described below.

Who We Are

Skol Casino is operated by White Hat Gaming Limited, a company registered in Malta (registration C73232) with its registered office at 85 St John Street, Valletta VLT1165. We hold a licence from the UK Gambling Commission (licence number 52894) for players resident in Great Britain, and an MGA licence (MGA/B2C/370/2017) for all other eligible customers. Certain marketing, systems development, payment processing and customer service functions are carried out on our behalf by our group company, White Hat (Holdings) Limited, registered in Gibraltar (registration 109784). We only accept players from Great Britain, and access is restricted for all other jurisdictions.

Information We Collect

We collect information directly from you and automatically through your use of our platform. This allows us to provide you with a secure gaming environment, process your Skol casino login, verify your identity, and manage deposits and withdrawals.

• We collect registration details such as your name, date of birth, address, email address and phone number when you register or complete your Skol login profile.
• We collect financial information, including payment card details, e-wallet information, and transaction history related to your Skol deposit and Skol casino withdrawal activity.
• We collect identification documents required for verification, including proof of identity and proof of address, in line with UK Gambling Commission requirements.
• We record your gaming activity, including bets placed on our slots, live casino games, table games and any Skol casino bonus or Skol free spins you use.
• We gather technical data such as your IP address, device type, browser information, and location data when you access Skol casino or the Skol casino app.
• We log communications you have with our support team, including your Skol casino live chat conversations and email correspondence with support@Skol Casino.com.

How We Use Your Information

We use your information for the operation, security and improvement of our services. Our purposes include the following:

• We use your data to verify your identity and age, and to confirm your eligibility to hold an account and access any Skol casino no deposit bonus or Skol casino bonus offer.
• We process your data to manage deposits, Skol casino withdrawal requests, and to prevent fraud or money laundering.
• We use your gaming history to administer our Level-Up Rewards loyalty programme, calculate points, and credit rewards such as bonus spins.
• We use your contact details to send you service messages, account notifications, and, where you have consented, marketing communications about a Skol promo code, Skol bonus code or other promotional content.
• We analyse aggregated data to improve our website, our Skol app, and the overall player experience.
• We use your information to comply with our legal and regulatory obligations, including reporting to the UK Gambling Commission and the Malta Gaming Authority.

Legal Basis for Processing

We process your personal data on the basis of contractual necessity, to provide you with the services you request when you register with Skol. We also process data to comply with legal obligations imposed on us as a licensed operator, to pursue our legitimate business interests such as fraud prevention and service improvement, and, where required, on the basis of your consent, particularly for marketing communications. You may withdraw your consent to marketing at any time without affecting the lawfulness of processing carried out before withdrawal.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within the Skol casino app to recognise you, remember your preferences, keep you securely logged in, and analyse how our services are used. Cookies also help us tailor promotional content, such as information about a Skol no deposit bonus or Skol free spins offer, to your interests. You can manage or disable cookies through your browser settings, though this may affect the functionality of certain features.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate our services:

• We share data with payment providers, including Visa, Mastercard, Trustly, PayPal, Skrill and Neteller, to process your deposits and Skol casino withdrawal requests.
• We share information with identity verification and fraud prevention services to confirm your identity and protect your account.
• We disclose data to regulatory bodies, including the UK Gambling Commission and the Malta Gaming Authority, where legally required.
• We share data with our group company, White Hat (Holdings) Limited, which supports our marketing, systems, payments and customer service operations.
• We may disclose information to law enforcement authorities where required by law or to protect our legitimate interests.

Data Security

We are committed to protecting your data through appropriate technical and organisational measures, including encryption, secure servers and restricted access controls. Customer funds are held in accordance with the UK Gambling Commission's medium level of protection, meaning funds are kept separate from operational accounts but are not held in trust. While we take reasonable steps to secure your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterwards to comply with our legal, regulatory and accounting obligations. If your account remains inactive for 12 months, we may apply an inactivity fee as described in our terms, and we will retain relevant records in line with applicable gambling and financial regulations even after account closure.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data. You may:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request that we erase your data, subject to our legal retention obligations.
• Object to or restrict certain types of processing, including direct marketing.
• Request a copy of your data in a portable format.
• Lodge a complaint with the relevant data protection authority if you believe we have not handled your data appropriately.

To exercise any of these rights, you can contact our support team via LiveChat, our Help Centre, or by emailing support@Skol Casino.com. Our Skol casino live chat is available 24/7, with a typical response time of 30-60 seconds, while email enquiries are answered within 24-48 hours.

Responsible Gaming and Age Verification

We only accept customers who are 18 years of age or older. We use verification checks, including affordability assessments, to confirm your age and identity before you can register, claim a Skol casino no deposit bonus, or withdraw funds. If we suspect that an account is being used by someone under 18, we will suspend the account and take appropriate action.

International Data Transfers

As part of our operations, your data may be transferred between our offices in Malta and Gibraltar, and to service providers located in other countries. Where we transfer data outside the UK or European Economic Area, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information to the standard required under applicable data protection law.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We encourage you to review this page periodically. Continued use of Skol casino, the Skol app, or any related services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy, how we handle your data, your Skol login, or any aspect of your account, please contact our support team through LiveChat, our Help Centre, or by email at support@Skol Casino.com. We are here to help you understand how we protect your privacy while you enjoy our slots, live casino games, and other services at Skol Casino.